you want to do a many to one relationship in your database.... usually this is done with three tables...
#one table for users
USER
-------
user_id
#one table for tickets,
TICKETS
-----------
tickets_id
ticekt_info
#one table for what users
#have what tickets
USER_TICKETS
-------------------
user_id
ticket_id
with this system you can assign one ticket to mulriple users or have one user assigned multiple tickets...
what you seem to need is a subset of this... you need to have a user hold many tickets... but a ticket only goes to one user....
so you can drop the USER_TICKETS table... or rather merge it with TICEKTS
#one table for users
USER
-------
user_id
#one table for tickets,
TICKETS
-----------
tickets_id
uer_id
ticket_info
this should allow each ticket (each row of TICKETS) to belong to one user (one row of USERS). but only allows one row of USERS to map to each row of TICKETS
now does this make sense at all or am i explaining the wrong thing to you