No, I don't want to interact with the client.... maybe I explained bad. It's totally different...
Here's the deal:
The X company is offering some service, and the client is supposed to make the request, by only pushing one button, under his profile. And that request should get to the screen of the guys that work like support, so they can start giving them the service withing seconds.
So my idea was, to make one SS page, which will be auto-refreshed, and will read the data, client is sending, from the database. The client is not supposed to get in contact with anybody. The support will have that page open in their IE, for 24h.......
See?!
Just I don't know how to handle all that...