Problems with my host

[Rodders]

Hi

I am having problems with my hosting company. I've paid them for some webspace with PHP and MySQL as well as a load of other things. It is all working as far as I can tell, except the mail() function which I really want my site to use.

I have tried everything to get it working, with no luck. I have now realised that it is not my code that is the problem. They have also confirmed that the SMTP relay is open for outgoing messages and that the function should work. In fact, it did work and then suddenly it didn't.

It has been several weeks since I noticed the problem yet they still refuse to cooperate with me. All they do is deny any responsibility and give me links to developer resources which have exactly the same code that I'm using anyway. They even gave me an example, which doesn't work !

I'd like to know where I stand legally, or if anyone else has had these problems. I try contacting them but all I have is email addresses and they don't respond. Should I go through my credit card company to get a refund ?

I am not using their name yet, but if this doesn't resolve quickly I will name and shame them.

Regards

Rich

[tsinka]

Hi,

several ways to get an idea what might be wrong:

If you have shell access (ssh or something like that):

Log in and try to send a mail with e.g. mail:

mail -s Test [e-mail]

Then type some message and finish with typing a . on the next line. Then check if you got the mail

Second, post the code you use to try to send a mail, but the code shouldn't be the problem since it already worked.

If the hoster can give you the host name of a mail server you could even try to use one of the SMTP classes downloadable from php libraries like the one on phpbuilder.com.

One problem might be the setup of sendmail, but I would need to see the sendmail.cf in order to tell you anything about possible problems.

Does the hoster use sendmail and Unix/Linux as server OS at all ?

If the SMTP relay is open but sendmail isn't configure correctly then mails might be rejected by external mail servers for delivery.

Thomas