Need domain and hosting help.

[bigdaddysheikh]

Hello ,

I run a hosting a company and have a client who is having problems with his domain. His domain works perfectly as long as there is no "www" infront of the url. The site works if you type this url in : http://caseyentertainment.com

But the site wont load when you put a "www" infront of it like this http://www.caseyentertainment.com

Just some background information. This client of mine has a reseller account from me and gave him the proper IP Adresses from our side for his DNS. Is this something dealing with my hosting company or could this be the registrar. He is complaning to me alot and I have thorougly tried to look for the problem and cannot come up with a proper solution.

Any help about this problem or anything related would be of great use.

Thank you for your time.

[TomD]

With the hosting company I use I put all of my viewable files in and below the directory public_html. On opening an account the www directory exists and is linked to public_html. Maybe some type of linking would work fix your problem.

[aaron_karp]

He's right - the www before a domain name is actually a subdomain, just like admin.caseyentertainment.com or something like that.

You'll need to have a www directory on the same level as the public_html directory, and either store the files there, or link it to the public_html directory (which is more common).