At the risk of sounding like an idiot (which I do a lot ), I had a customer bitching about an annoying pop-up on our site. Despite my efforts to ease her mind in that we have NO pop-ups on our site, I suggested that perhaps it was an IE security pop-up (you know- the "do you wish to display the non-secure images" one).
She responded with this in an email and I have NO idea what she's talking about:
I went to your website this morning and up popped the
"popper." This is what it said..."Chat ....Gifts for engineers.com...unique gifts for engineers." Then down below that there was a timer with a sliding bar..and then a caption that said "sound" with round
boxes to check off on and off...and below that there
were round boxes to check off save, email, print.
I'm racking my brain but can't recreate what she's seeing- she is using IE but that's all she could tell me, she knows nothing about computers, so she says.
Has anyone seen this or can anyone visualize this pop-up?
We do have a customer chat program on our site, which is through omnistar, but I've never seen anything like what she is describing.
TIA-
-Elizabeth