Personals

[piersk]

Moderator from well-known PHP forum needs home PHP project to stop him going insane. Is NS and has GSOH as well as a 15 incher. If you think you have something for him, then PM or email him. Time wasters need not apply.

[Elizabeth]

What's a GSOH?

[goldbug]

good sense of humo(u)r?

[drawmack]

How about a data abstraction layer that will generate the input and output screens from the database, based on the structure?

[piersk]

Ok, came up with something: a help desk tool.

Features that I've thought up so far are in the attached txt file. If anyone has any more ideas, can they let me know either here or via PM or by email please or even (if you're that way inclined) using the project feature request system in sourceforge.

Ta muchly
🙂

[goldbug]

I wouldn't code some of these directly into the help desk system, but rather, make it extendable so you can add some of these as needed:

User/employee "management" -- useful for assigning people to tickets (chain of responsibility/escalation)

An inventory system of sorts -- could be tied w/ a particular customer/user and an IP address even. Good for quick accounting reports on device utilization and IP block usage, and such (per customer)

Ability for customers/users to view reports of their hardware/networks, possibly in realtime and historical (uptime reports, access logs, etc... you get the idea)

Possible links/hooks for project documentation repositories.