Guys,
An interesting one this. We send out HTML email alerts to customer from our PHP program on a daily basis. Since we swapped servers from inhouse to a managed host we are experiencing problems with HTML compatibility. Basically, one in about every 10 mails are not being read by our customers properly - they simply see the raw HTML in the body of the email.
Unfortunatly I don't really understand where possible break points could be, so turn to your expertise for help.
Our old box was running SuSE 9.2 with Exim installed. There was no problem sending HTML emails - we never had a problem.
The code we use is the PHP mail function.
So, moving on to our new box, we were only allowed QMail. The PHP function and the code on our software is identical - so it must be a problem with the way we/or the box is sending HTML format emails . . . right ?
The HTML that cannot be displayed properly is as follows:
Content-Type:text/html;
<html><HEAD><TITLE>Untitled Document</TITLE>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<STYLE type=text/css>.style2 {
FONT-SIZE: 14px; COLOR: #feecba
}
.style2 A:link {
COLOR: #feecba
}
.style2 A:visited {
COLOR: #feecba
}
.style3 {
FONT-WEIGHT: bold; FONT-SIZE: 12px; COLOR: #402010
}
.style4 {
FONT-SIZE: 12px; COLOR: #feecba
}
.style5 {
FONT-SIZE: 12px
}
</STYLE>
<META content="MSHTML 6.00.2600.0" name=GENERATOR></HEAD>
<BODY>p
<TABLE cellSpacing=5 cellPadding=0 width=550 border=0>
<TBODY>
<TR>
<TD style="BORDER-RIGHT: #402010 2px solid; BORDER-TOP: #402010 2px solid;
BORDER-LEFT: #402010 2px solid; BORDER-BOTTOM: #402010 2px solid"
bgColor=#feecba>
<TABLE cellSpacing=0 cellPadding=10 width="100%" border=0>
<TBODY>
<TR>
<TD width="43%"><SPAN class=style3>www.haywardwhite.co.uk </SPAN>
<P class=style3>Village and Country Homes </P></TD>
<TD width="57%">
<DIV align=right><IMG style="WIDTH: 199px; HEIGHT: 41px" src="
http://branch.jupix.co.uk/clients/100004/media//logotop.gif" border=0> </DIV></TD></TR></TBODY></TABLE></TD></TR>
<TR>
<TD style="BORDER-RIGHT: #402010 2px solid; BORDER-TOP: #402010 2px solid;
BORDER-LEFT: #402010 2px solid; BORDER-BOTTOM: #402010 2px solid"
bgColor=#402010>
<TABLE cellSpacing=0 cellPadding=10 width="100%" border=0>
<TBODY>
<TR>
<TD class=style2><STRONG>Property Alert </STRONG></TD>
<TD class=style2>
<DIV align=right><A href="
http://www.haywardwhite.co.uk/more_details.php?propertyID=50000000693">Full
details of property </A></DIV></TD></TR></TBODY></TABLE></TD></TR>
<TR>
<TD style="BORDER-RIGHT: #402010 2px solid; BORDER-TOP: #402010 2px solid;
BORDER-LEFT: #402010 2px solid; BORDER-BOTTOM: #402010 2px solid">
<TABLE cellSpacing=0 cellPadding=0 width="100%" border=0>
<TBODY>
<TR vAlign=top>
<TD style="BORDER-BOTTOM: #402010 2px solid" width=215> <IMG src="
http://branch.jupix.co.uk/clients/100004/50000000693/images/50000000693_1_sm
all.jpg
"> </TD>
<TD style="BORDER-BOTTOM: #402010 2px solid" width=221>
<TABLE cellSpacing=0 cellPadding=5 width="100%" border=0>
<TBODY>
<TR>
<TD>This is a mid terrace two bedroomed property situated towards the edge of this popular development. Mill Close can be found situated off the Hempton Road in Deddington and is within walking distance of the village centre. </TD></TR></TBODY></TABLE></TD></TR>
<TR bgColor=#feecba>
<TD><IMG style="WIDTH: 1px; HEIGHT: 3px" height=3 src="
http://www.haywardwhite.co.uk/images/spacer.gif" width=1> </TD>
<TD><IMG style="WIDTH: 1px; HEIGHT: 3px" height=3 src="
http://www.haywardwhite.co.uk/images/spacer.gif" width=1> </TD></TR>
<TR bgColor=#402010>
<TD colSpan=2>
<TABLE cellSpacing=0 cellPadding=10 width="100%" border=0>
<TBODY>
<TR>
<TD><SPAN class=style4><FONT size=3>Deddington, Banbury <BR>2 bedroom Modern/New Homes </FONT></SPAN></TD>
<TD class=style4>
<DIV align=right><FONT size=3>Price: £155,000 <BR>Deddington Office: 01869
337001
</FONT></DIV></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR>
<TR>
<TD style="BORDER-RIGHT: #402010 2px solid; BORDER-TOP: #402010 2px solid;
BORDER-LEFT: #402010 2px solid; BORDER-BOTTOM: #402010 2px solid">
<TABLE cellSpacing=0 cellPadding=10 width="100%" border=0>
<TBODY>
<TR>
<TD>
<P class=style5><FONT size=3>Visit the following address to see the full details of the property: <BR></FONT><A href="
http://www.haywardwhite.co.uk/more_details.php?propertyID=50000000693
"><FONT
size=3>http://www.haywardwhite.co.uk/more_details.php?propertyID=50000000693
</FONT></A></P>
<P class=style5><FONT size=3>You are receiving this property alert because you have indicated on your profile that you wish to be included on our mailing list. </FONT></P>
<P><FONT size=3>If your requirements have changed, please </FONT><A href="
http://www.haywardwhite.co.uk/customer/contact_details.php"><FONT
size=3>click here</FONT></A> <FONT size=3>to access your account and amend the necessary details. <BR><BR>Deddington Office <BR>The Old Bakery <BR>Deddington <BR>Oxfordshire <BR>OX15 0SE <BR>Tel: 01869 337001 <BR>Fax:
01869 338178 <BR>Email: deddington@haywardwhite.co.uk <BR>
<HR>
<BR><FONT face="Trebuchet MS" size=1>We use JUPIX Branch, the latest internet based management software, to match our applicants to available properties. If you experience problems with your account or have a technical question, please do not hesitate to visit the <A title="JUPIX Support" href="http://support.jupix.co.uk" target=_new>JUPIX Support Centre</A></FONT></FONT>
<P></P></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></BODY></html>
.................... am I right in thinking that we need to change to MIME headers or something like that ? Don't really understand why some people can see HTML emails, and some cant. In most cases, the problematic customers are using a HTML compatible email client, such as Outlook 2003 etc.
Any help, guidance is greatly appreciated.
