Hello, I'm new to this forum. I'm sorry if this doesn't below here but I need some help with php.

At 12:30 am on 10/18, our website went down. We are having a hard time understanding why. We are still down. All of our php pages isn't loading and we are getting an Error 500 Internal Server Error please contact administrator.

This is what I know:

1) All of our html pages and graphics do come up when we put the direct link to them.

2) We are up to date on cpanel.

3) We are using Xoops

4) When we go to the cpanel and look to see what versions of Perl and PHP and etc are installed, we get version information on all installed products except for php. Which leads me to believe it's been deleted.

5) The server is Apache and it's at LayerTech. We bought the self manage, so we can't ask for help from LayerTech.

I know this is very limited information, but this is the best that I can provide since I have very limited knowledge. When I was on cpanel and went to "file manager" to look for the php.ini file and/or the directory where php is supposed to be, I was unable to find it. Should I be able to find this under cpanel or is it just able to be viewed with Shell? Any idea or information can be helpful. Feel free to ask more questions if necessary.

TRexSmarts

    Here is the entire Error 500 message we get:

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator, webmaster@wildcatnation.net and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    Apache/1.3.33 Server at www.wildcatnation.net Port 80

    TRexSmarts

      Are you able to check the server error-logs?

        I'm sending you what our error log says in the next two or three posts. Here is what our error log says:

        [Wed Oct 19 11:28:45 2005] [error] [client 12.211.72.7] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:28:45 2005] [error] [client 12.211.72.7] Premature end of script headers: /home/wcadmin/public_html/index.php
        [Wed Oct 19 11:28:45 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/index.php failed
        [Wed Oct 19 11:28:36 2005] [error] [client 68.216.90.16] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:28:36 2005] [error] [client 68.216.90.16] Premature end of script headers: /home/wcadmin/public_html/modules/news/index.php
        [Wed Oct 19 11:28:36 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/modules/news/index.php failed
        [Wed Oct 19 11:28:05 2005] [error] [client 129.137.218.166] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:28:05 2005] [error] [client 129.137.218.166] Premature end of script headers: /home/wcadmin/public_html/forum/index.php
        [Wed Oct 19 11:28:05 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/forum/index.php failed
        [Wed Oct 19 11:27:49 2005] [error] [client 68.53.35.33] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:27:49 2005] [error] [client 68.53.35.33] Premature end of script headers: /home/wcadmin/public_html/forum/index.php
        [Wed Oct 19 11:27:49 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/forum/index.php failed
        [Wed Oct 19 11:27:45 2005] [error] [client 169.147.3.25] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:27:45 2005] [error] [client 169.147.3.25] Premature end of script headers: /home/wcadmin/public_html/index.php
        [Wed Oct 19 11:27:45 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/index.php failed
        [Wed Oct 19 11:27:43 2005] [error] [client 69.246.172.91] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:27:43 2005] [error] [client 69.246.172.91] Premature end of script headers: /home/wcadmin/public_html/modules/news/index.php
        [Wed Oct 19 11:27:43 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/modules/news/index.php failed
        [Wed Oct 19 11:27:35 2005] [error] [client 66.236.147.253] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:27:35 2005] [error] [client 66.236.147.253] Premature end of script headers: /home/wcadmin/public_html/index.php
        [Wed Oct 19 11:27:35 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/index.php failed
        [Wed Oct 19 11:27:34 2005] [error] [client 65.186.78.162] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:27:34 2005] [error] [client 65.186.78.162] Premature end of script headers: /home/wcadmin/public_html/index.php
        [Wed Oct 19 11:27:34 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/index.php failed
        [Wed Oct 19 11:27:33 2005] [error] [client 169.147.3.25] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:27:33 2005] [error] [client 169.147.3.25] Premature end of script headers: /home/wcadmin/public_html/forum/view_forum.php
        [Wed Oct 19 11:27:33 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/forum/view_forum.php failed
        [Wed Oct 19 11:27:30 2005] [error] [client 205.203.128.142] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:27:30 2005] [error] [client 205.203.128.142] Premature end of script headers: /home/wcadmin/public_html/index.php
        [Wed Oct 19 11:27:30 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/index.php failed
        [Wed Oct 19 11:27:12 2005] [error] [client 70.145.24.242] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:27:12 2005] [error] [client 70.145.24.242] Premature end of script headers: /home/wcadmin/public_html/forum/index.php
        [Wed Oct 19 11:27:12 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/forum/index.php failed
        [Wed Oct 19 11:27:02 2005] [error] [client 207.206.150.142] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:27:02 2005] [error] [client 207.206.150.142] Premature end of script headers: /home/wcadmin/public_html/index.php
        [Wed Oct 19 11:27:02 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/index.php failed
        [Wed Oct 19 11:26:55 2005] [error] [client 68.156.152.141] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:26:55 2005] [error] [client 68.156.152.141] Premature end of script headers: /home/wcadmin/public_html/index.php
        [Wed Oct 19 11:26:55 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/index.php failed
        [Wed Oct 19 11:26:18 2005] [error] [client 70.145.24.242] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:26:18 2005] [error] [client 70.145.24.242] Premature end of script headers: /home/wcadmin/public_html/index.php
        [Wed Oct 19 11:26:18 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/index.php failed
        [Wed Oct 19 11:26:09 2005] [error] [client 70.145.24.242] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:26:09 2005] [error] [client 70.145.24.242] Premature end of script headers: /home/wcadmin/public_html/forum/index.php
        [Wed Oct 19 11:26:09 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/forum/index.php failed
        [Wed Oct 19 11:25:58 2005] [error] [client 12.211.72.7] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:25:58 2005] [error] [client 12.211.72.7] Premature end of script headers: /home/wcadmin/public_html/index.php
        [Wed Oct 19 11:25:58 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/index.php failed
        [Wed Oct 19 11:25:29 2005] [error] [client 70.35.107.205] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:25:29 2005] [error] [client 70.35.107.205] Premature end of script headers: /home/wcadmin/public_html/index.php
        [Wed Oct 19 11:25:29 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/index.php failed
        [Wed Oct 19 11:25:27 2005] [error] [client 12.36.233.131] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:25:27 2005] [error] [client 12.36.233.131] Premature end of script headers: /home/wcadmin/public_html/index.php
        [Wed Oct 19 11:25:27 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/index.php failed
        [Wed Oct 19 11:24:26 2005] [error] [client 64.40.80.98] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:24:26 2005] [error] [client 64.40.80.98] Premature end of script headers: /home/wcadmin/public_html/forum/index.php
        [Wed Oct 19 11:24:26 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/forum/index.php failed
        [Wed Oct 19 11:24:08 2005] [error] [client 216.141.241.103] File does not exist: /home/wcadmin/public_html/500.shtml
        [Wed Oct 19 11:24:08 2005] [error] [client 216.141.241.103] Premature end of script headers: /home/wcadmin/public_html/index.php
        [Wed Oct 19 11:24:08 2005] [error] (13)Permission denied: exec of /home/wcadmin/public_html/index.php failed

        TRexSmarts

          and it keeps saying the same thing over and over and over.

          TRexSmarts

            1. Was you site(with PHP) working properly before 12:30AM on 10/18?
            2. Since you are on self manage, account did some one from your side mess up with the server?
            3. Where did you upload you site files? Was it under /home/wcadmin/public_html/ ?
            4. Did some one edit the apache conf file?
              GirishR wrote:

              1. Was you site(with PHP) working properly before 12:30AM on 10/18?

              yes, it was working properly before 12:30 am on 10/18.

              2. Since you are on self manage, account did some one from your side mess up with the server?

              More likely I'm going to say yes to this. From what I'm now hearing that there was a problem with our ftp server and he decided to do a reboot of the ftp server and then the site was down.

              3. Where did you upload you site files? Was it under /home/wcadmin/public_html/ ?

              I think this is where we do upload our site file.

              4. Did some one edit the apache conf file?

              As far as I know, nobody did.

              TRexSmarts

                thanks for everybody's help. The problem was solved. Apparently, a "#" sign got put in front of the php load module and also the activate.

                TRexSmarts

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