I have had an extremely difficult time finding a trouble ticket script to suit my needs. I either find something that is complete overkill or something else that isn't enough. I have literally installed at least 8 or 9 trouble ticket systems and none have worked for me in terms of ease of use and functionality. Can you please recommend something for me?
I am looking for a php trouble ticket system that is plain and simple. I like a clean look and good functionality. I would also like it to be able to create and update tickets via email. I want to be able to copy and paste html emails and not spend 5 minutes formatting the post. If possible I would like to have something that does have built in reporting functions but I can get around that with my own reports. That's all. Every time I find something that is simple it can't create via email. Every time I install something that can do what I want it does 20 different things like knowledgebase and inventory or the ticket system itself is really complicated and for large shops.
I am using a windows machine with Apache and MySQL installed.