VERY Easy Question

[snoop998]

Hi,

i have recently moved into a new postition managing a system at a high school.
until this date the school has managed loggin system issues through a paper system centrally located in the library. i am finding this soultion for lack of a better work useless staff are not logging the proplems or leaving anything that could be regarded as a good description of even the location of the issues.

i am looking into different ways that the staff could better log their technical issues. i was hoping to find out what i would have to do to set up a web page that i could have the staff log on fill out the relevant information and send that information to a Database. so the local support can goto a page look at the issues fill out what action had been taken send a email stating the issues had been resolved. is this possible?

also if possible i would like to set the site up so i can track the volume of poblems being logged and who is logging the most issues.

any help with this would be greatly appricated.

cheers

[Piranha]

I found only one question in your post:

snoop998 wrote:

is this possible?

And the answer is: Yes.

But I have a few comments as well.

1. Use capitals as well as small letters. It makes it more simple to read.

2. You are right, the question is very easy. And so is the answer. But if you want further help with it it is not that easy.

3. I suggest that you either find an application for this, or learn how to program one yourself. If you choose to program one you have a lot of decisions to make, the most important ones are probably what language you want to use. I recommend PHP, Java or C#. And you have to choose what database to use, in that case I recommend MySQL, MSSQL, Oracle or Postgree SQL. Some languages and databases are free, others not.

4. No matter what language you choose to use first learn the basics, then go more advanced. A good resource to learn PHP is www.w3schools.com, there you can learn the basics of SQL (databases) as well.

5. If you have specific questions don't be afraid to ask here. That is, if you choose to use PHP.

[NogDog]

http://www.bugzilla.org/ would be one example of an existing, widely used open-source system you could implement. And here are a lot more options: http://en.wikipedia.org/wiki/Comparison_of_ticket-tracking_systems