Hi,
I have a system where users can book appointments slots to speak to an online support member.
The different departments have different slot lengths, eg:
Phone Support - 30 minutes
Remote Desktop - 1.5 hours
So an example of the slot timetable would be:
Phone Support:
9:00
9:30
10:00
10:30
11:00
11:30
12:00
Remote Desktop:
9:00
10:30
12:00
13:30
The support team members cater for all departments. This means they do not have a pre-set schedule. Therefore the system needs to be able to determine whether or not the support member is free.
So for example:
Support User A:
9:00 - Remote Desktop
10:30 - Phone Support
11:00 - Phone Support
Support User B:
9:00 - Phone Support
9:30 - Phone Support
10:00 - Phone Support
13:30 - Remote Desktop
So a user comes a long and wants remote desktop support at 10:30. So the system would check with support user A to see if the slot is free.
In the example above the slot is not free due to the phone support at 10:30.
So the system should move onto support user B. The example shows that from 10:30 - 13:30 the support user is free so the system should assign the user to support member B.
The support times are stored in unix.
In a nutshell..
What would be the best way to determine whether a support member has a free space or not?
Thank you 🙂
