no still hunting for a basic CRM that only does computer repair tracking such as a section for computers inshop,pending, priority, etc.. wouldn't mind a few extras, but basicly a way for techs to track computer repair like whos working on a computer, whats the status, etc..
been searching for awhile with no luck 🙁

    Check out www.redmine.org

    It's Ruby on Rails based, but it is extremely flexible and may suit your needs.

      a month later
      randydg;10933171 wrote:

      no still hunting for a basic CRM that only does computer repair tracking such as a section for computers inshop,pending, priority, etc.. wouldn't mind a few extras, but basicly a way for techs to track computer repair like whos working on a computer, whats the status, etc..
      been searching for awhile with no luck 🙁

      Hey Randy, Any luck yet?

        a month later
        10 days later

        No, still looking

        what do most computer repair shops use to track inhouse computer repair?
        besides word or excell

        inshop: 2

        [view] joe bloe - priority: Y Date:2/4/10
        [view] joe moe - priority: N Date:2/4/10

        Priority: 0

        Pending: 0

        Ready: 0

        Pickedup: 0

        Anything at all like that? there has got to be something close to this.

          If that's all you're looking for, almost any "trouble ticket" software would suffice. Something like Redmine (Ruby) or Trac (Perl) or even PHPSupportTickets (PHP). They don't have a specific purpose, other than a ticket software.

          In your case, a ticket would be a work request. You can assign each a priority, a specific user to do the work, timers to see how long the work took, percent complete, track history of comments, attach files, etc., etc.

          If what you describe above is all you need, then the items I mentioned above (in order of preference) will work. Each ticket can be assigned to a user, each ticket can have a priority, and each ticket can have a due date. All of them can be visible in a grid view. You can even get graphs of how work has progressed and such.

          Take a look at the three I mentioned. They are some pretty-good products. I really recommend Redmine. We use it at work and it gets hit hard. Haven't had a problem with it yet. I used to use Trac, but it doesn't support multiple projects (or didn't when I last used it). Neither are PHP-based solutions, but would seem to suffice.

            well, not looking for a ticket software, this is more for tracking for internal use only, I'll pm you with the link to what i have now, its ok but we have problems with it not working right. perhaps i could get someone to look and clean up the code so it doesnt have problems.

              Randydg, but it seems exactly like what you're looking for. You want to track when a request for work comes in (e.g. a support ticket) then be able to track who it's assigned to, how much work has been done on it, and what status it has, priority of it, and so on.

              All of the initial items you asked for in your initial post is possible in Redmine or even Trac. If you want it for internal use, you can lock Redmine down to only authenticated users, and even put it back behind an internal firewall so you have to be at the shop in order to actually see and work on the orders.

                10 months later

                Does it need to be PHP based? You could try using this repair tracking application -trailblazer.
                Its custom built for PC and laptop repair tracking.

                  2 months later

                  May want to check out pcrepairtracker.com

                  We are loving it! Very reasonable price. Send Luke an email (address is on their site) and he'll hook you up with a demo login. It didn't take us long before we knew this was exactly what we were looking for. Best of all he continues to update with new features! It gets better and better with every release! Let us know what you think.

                  Oh yeah, I do not work for them (incase you were wondering). I work at a local PC repair shop, in Eastern NC (universitypccare.com).

                    a year later

                    Repair Traq is a universal repair tracking software that is perfect for small to medium sized repair shops of all types. It is easy-to-use, very affordable, and allows your to save all of your order, customer, and vendor information right in the database. You can view and edit your records with exportable data tables, upload or take pictures right from your webcam, directly email clients right in screen. http://www.repairtraq.com

                      2 years later
                      Write a Reply...