looking for computer repair tracking software

[randydg]

looking for free or close to free computer repair tracking software.

I found alot of them out there but they are filled with other stuff i just want
the following features:

1. main page that lists the computers that are in shop and lists by:
   inshop, inprogress, inpeending and sorted by date or name.

2. a search feature to search wo's

3. Add new computers to be worked on with the following:
   customers name, equipment, cust phone number, problem,
   what was done to it, time started and time competed, and who checked it in or out.

4. Web based php script if at all possible, If i like it enough will use program that can be installed on a server and used by workstations.

thank you,
Randy G.

[randydg]

anyone? im still looking for something like this

[NogDog]

I don't off-hand know of anything, though I'll bet it would not be too difficult to make Bugzilla do the job, even though it's original purpose is for software repair.

[bpat1434]

Any "trouble ticket" type of software would be able to do this. Something like Triangle Solutions' PHPSupport Ticket or OneOrZero would probably work. It comes with extra frills, but if you're going to limit your scope, then you need to either develop it yourself, or find someone who will.

[randydg]

NogDog;10888406 wrote:

I don't off-hand know of anything, though I'll bet it would not be too difficult to make Bugzilla do the job, even though it's original purpose is for software repair.

Thanks, I'll give that a try

bpat1434;10888409 wrote:

Any "trouble ticket" type of software would be able to do this. Something like Triangle Solutions' PHPSupport Ticket or OneOrZero would probably work. It comes with extra frills, but if you're going to limit your scope, then you need to either develop it yourself, or find someone who will.

I tried those, but they have to much other junk with them and dont have
certin things i need for computer repair.

[atiqjaved]

hi randydg,

Did you manage to find a solution? i need a similar solution, any help would be much appreciated....

Thanks

[randydg]

no still hunting for a basic CRM that only does computer repair tracking such as a section for computers inshop,pending, priority, etc.. wouldn't mind a few extras, but basicly a way for techs to track computer repair like whos working on a computer, whats the status, etc..
been searching for awhile with no luck 🙁

[bpat1434]

Check out www.redmine.org

It's Ruby on Rails based, but it is extremely flexible and may suit your needs.

[mrwoodle]

randydg;10933171 wrote:

no still hunting for a basic CRM that only does computer repair tracking such as a section for computers inshop,pending, priority, etc.. wouldn't mind a few extras, but basicly a way for techs to track computer repair like whos working on a computer, whats the status, etc..
been searching for awhile with no luck 🙁

Hey Randy, Any luck yet?

[lisaniel]

Thanx for sharing

Online Timecard

[randydg]

No, still looking

what do most computer repair shops use to track inhouse computer repair?
besides word or excell

inshop: 2

[view] joe bloe - priority: Y Date:2/4/10
[view] joe moe - priority: N Date:2/4/10

Priority: 0

Pending: 0

Ready: 0

Pickedup: 0

Anything at all like that? there has got to be something close to this.

[bpat1434]

If that's all you're looking for, almost any "trouble ticket" software would suffice. Something like Redmine (Ruby) or Trac (Perl) or even PHPSupportTickets (PHP). They don't have a specific purpose, other than a ticket software.

In your case, a ticket would be a work request. You can assign each a priority, a specific user to do the work, timers to see how long the work took, percent complete, track history of comments, attach files, etc., etc.

If what you describe above is all you need, then the items I mentioned above (in order of preference) will work. Each ticket can be assigned to a user, each ticket can have a priority, and each ticket can have a due date. All of them can be visible in a grid view. You can even get graphs of how work has progressed and such.

Take a look at the three I mentioned. They are some pretty-good products. I really recommend Redmine. We use it at work and it gets hit hard. Haven't had a problem with it yet. I used to use Trac, but it doesn't support multiple projects (or didn't when I last used it). Neither are PHP-based solutions, but would seem to suffice.

[randydg]

well, not looking for a ticket software, this is more for tracking for internal use only, I'll pm you with the link to what i have now, its ok but we have problems with it not working right. perhaps i could get someone to look and clean up the code so it doesnt have problems.

[bpat1434]

Randydg, but it seems exactly like what you're looking for. You want to track when a request for work comes in (e.g. a support ticket) then be able to track who it's assigned to, how much work has been done on it, and what status it has, priority of it, and so on.

All of the initial items you asked for in your initial post is possible in Redmine or even Trac. If you want it for internal use, you can lock Redmine down to only authenticated users, and even put it back behind an internal firewall so you have to be at the shop in order to actually see and work on the orders.

[jimster]

Does it need to be PHP based? You could try using this repair tracking application -trailblazer.
Its custom built for PC and laptop repair tracking.

[upcc]

May want to check out pcrepairtracker.com

We are loving it! Very reasonable price. Send Luke an email (address is on their site) and he'll hook you up with a demo login. It didn't take us long before we knew this was exactly what we were looking for. Best of all he continues to update with new features! It gets better and better with every release! Let us know what you think.

Oh yeah, I do not work for them (incase you were wondering). I work at a local PC repair shop, in Eastern NC (universitypccare.com).

[bmoorep]

Repair Traq is a universal repair tracking software that is perfect for small to medium sized repair shops of all types. It is easy-to-use, very affordable, and allows your to save all of your order, customer, and vendor information right in the database. You can view and edit your records with exportable data tables, upload or take pictures right from your webcam, directly email clients right in screen. http://www.repairtraq.com

[jimster]

jimster;10969985 wrote:

Does it need to be PHP based? You could try using this repair tracking application -trailblazer.
Its custom built for PC and laptop repair tracking.

Actually, Trailblazer is now sold by Redbrook Technology