Getting URL of site to post in a ticket system?

Emil

Hello,

I am using an open source PHP ticket system to try to introduce in my company as a way for people to contact me about my service/products.

What I want to do is since I have multiple domains, I want to install the system on one domain and point everything else to it so it all goes to one place.

The only thing I need to change is to add a URL of what domain the customer came from.

Now I have to change this in 2 places.

1) Upon creating a new ticket
2) When one of my staff views the ticket it will tell them where the ticket came from.

Now I did ask for help at their forums and somebody did try to help me but I'm not sure how to use their code or I'm using it wrong 😕

His response was:

The first thing you'll need to do is get the URL of the referring page.

<?php
$ref = getenv("HTTP_REFERER");
?>

Then you could drop that into the value of a hidden input.

<input type="hidden" name="referrer" value="<?=$ref?>" />

Later on, when you need the URL,

<?=$HTTP_POST_VARS["referrer"]?>

I think I'm getting stuck at that last part with HTTP_POST_VARS... How do I use that so it shows the URL into a text box?

Thank you for any help!

NogDog

Use $POST instead of the very old $HTTP_POST_VARS. Also, "<?=" may not be supported in many modern PHP installations, so you may be safer using "<?php echo..." instead. Also, you normally should be able to use $SERVER['HTTP_REFERER'] instead of the call to getenv, but in either case it is never guaranteed to be present, depending on the browser settings and any proxy server settings that might be in the loop.

In any case, I'd probably try to add the info in the links on the pages that would call the ticket system, and use that to identify the source, e.g.

<a href='http://ticket-system.com/index.php?host=<?php
echo urlencode($_SERVER['HTTP_HOST']);
?>">Submit Ticket</a>

Then in your ticket system page, just access $_GET['host'] in this example to get the referring host name. And obviously you could use any other identifying info you want in the link as desired, even adding multiple fields with the "&" separator for the URL query string.