Having some issues with web form processed via PHP

JasonZC

I am having some issues with a web form I made that uses a PHP form processor. When I tested it, the form acted like it submitted, and sent me to the confirmation page, like it should. The problem is, it is supposed to send the form data to a company email address (it is a sign up form for services), but the email never shows up in the inbox. Checked spam, and trash folders. Not in either of those. Any help would be appreciated. My code is below:

Here is the PHP Processor code:

<?php

$where_form_is="http://".$_SERVER['SERVER_NAME'].strrev(strstr(strrev($_SERVER['PHP_SELF']),"/"));

// Checkbox handling
$field_19_opts = $_POST['field_19'][0];

// Checkbox handling
$field_22_opts = $_POST['field_22'][0];

include("confirm.html");
mail("rivercanyonmoab@hotmail.com","Services Signup","
A new customer has submitted data using the website sign up form. The information is below.

First Name $_POST[field_1]
Last Name $_POST[field_2]
Spouse Name $_POST[field_3]
Date of Birth $_POST[field_4]
Drivers License or ID $_POST[field_5]
Physical Address Street $_POST[field_6]
Physical Address City $_POST[field_7]
Physical Address State $_POST[field_8]
Physical Address Zip $_POST[field_9]
Mailing Address Street $_POST[field_10]
Mailing Address City	$_POST[field_11]
Mailing Address State $_POST[field_12]
Mailing Address Zip $_POST[field_13]
Home Phone $_POST[field_14]
Cell Phone $_POST[field_15]
Work Phone $_POST[field_16]
Email Address $_POST[field_17]
Internet Service Plan $_POST[field_18]
Agree to Terms of Service $_POST[field_19]
Digital Signature $_POST[field_20]
Agree Date $_POST[field_21]
Landlord Approval $_POST[field_22]
Landlord Name $_POST[field_23]

NOTE This message was automatically generated by the website server when a customer submitted the sign up form. Do not reply directly to this email.
","From: html5signup@rivercanyonwireless.com");
?>

Again, any help anyone can provide would be greatly appreciated. And yes, the HTML form does have

<form action=processor.php method=post>

bradgrafelman

What is the value returned from the mail() call? Do you have PHP's error logging enabled and error_reporting set to E_ALL? If so, are there any relevant entries in the error log?

JasonZC

It is saying that there are syntax errors on all the lines I am using $_POST in for the email, but I don't see any syntax errors when I actually look at the code.

bradgrafelman

Can you copy/paste some of the exact error messages you're getting?

JasonZC

The Syntax errors were only displaying in my Code editing program on my local computer. :/. The server is not showing any errors in any logs whatsoever. I have confirmed that I have php mail() enabled in the php.ini file. It is acting like it is sending, but the target inbox never receives the message. I tried running a test.php file with the following code to see if it would have the same issue, and it did:

<?
$to      = 'test@mail.com';
$subject = 'The test for php mail function';
$message = 'Hello';
$headers = 'From: test@test.com' . "\r\n" .
    'Reply-To: test@test.com' . "\r\n" .
    'X-Mailer: PHP/' . phpversion();
mail($to, $subject, $message, $headers);
?>

JasonZC

<?
$to      = 'test@mail.com';
$subject = 'The test for php mail function';
$message = 'Hello';
$headers = 'From: test@test.com' . "\r\n" .
    'Reply-To: test@test.com' . "\r\n" .
    'X-Mailer: PHP/' . phpversion();
mail($to, $subject, $message, $headers);
?>

JasonZC

And I just confirmed using a different code editor, there are no syntax errors at all. I have also double and triple checked the form element IDs as well to make sure they match up to the $POST[field_1] areas, and they do. I even changed all of them to things easier to remember such as Sub_First_Name so it would be $POST[Sub_First_Name]

bradgrafelman

JasonZC;11013535 wrote:
The Syntax errors were only displaying in my Code editing program on my local computer. :/

Sounds like you need to get a new editor... perhaps one that actually understands PHP code? 😉

JasonZC;11013535 wrote:
The server is not showing any errors in any logs whatsoever.

Well there's probably only one log of interest - either the webserver's general error log, or the error log you've configured PHP to use. That last part depends on PHP's error logging directives being properly configured (hence why I asked about them but have yet to receive a response).

JasonZC;11013535 wrote:
It is acting like it is sending

How do you know? None of the code you've posted thus far even bothers to check the return value of mail(), so how do you know PHP was even able to successfully communicate with an MTA and queue the message for delivery?

JasonZC;11013537 wrote:
And I just confirmed using a different code editor, there are no syntax errors at all.

What if that editor doesn't understand PHP syntax either? 😉 A more authoritative test would be to simply use PHP's built-in lint checker (the '-l' CLI option). The real test would be to see whether PHP logs any syntax errors on your webserver - after all, it's your webserver that is going to be executing the code, so it doesn't really matter what any editor on your PC says (or doesn't say).

JasonZC;11013537 wrote:
I have also double and triple checked the form element IDs as well to make sure they match up to the $_POST[field_1] areas, and they do.

"IDs" ? If you're talking about the "id" attribute, then you're looking at the wrong data - HTML element ID values don't get used in form submissions; it's the elements' names that are used.

EDIT: Also, are you sure that your webserver is able to send e-mails on behalf of the domain you're using in the 'From' address? (For example, if the domain has an SPF record, is your external webserver's IP/hostname allowed by that record?). If the only reason the message isn't appearing in the desired mailbox is because it looks like spam, then you might have more success by adding additional e-mail headers (Content-Type, MIME-Version, to make the message look more legitimate.

JasonZC

I have the IDs and Names set to the same thing. Also, I addressed the error logs all ready. I checked the general and php logs. If something would have been there I would have posted it. Funny thing is, php mail() worked fine on the old script a few months ago, and stopped working randomly, even on the old script about 2 months ago.

JasonZC

And yes, I am sure the server is allowed to send email on behalf of that domain. I administer its DNS servers my self... as in I own them. And I have checked spam folders and all that fun stuff.

JasonZC

Well, I just figured out what was wrong, so you can disregard this thread. Restarted the Exim and SMTP services on the server. Now all works fine. Looks like those services locked up.