PHP Mail Repy-To: hotmail problem

[baffled_in_york]

Hi,

I have a contact form that generates an email. If the customer has an Hotmail account (that I put in the Reply-To part of the header) then the email is not sent, any other email address is fine and the email sends without a problem.

For example
if $contactEmail is [e-mail] the email is not sent.
if $contactEmail is [e-mail] the email is sent.

Here is my Header ...

$headers = "From: My Site <[e-mail]>\r\n";
$headers .= "X-Sender: <[e-mail]>\r\n";
$headers .= "Reply-To: $contactEmail\r\n"; 
$headers .= "MIME-Version: 1.0\r\n"; 
$headers .= "Content-Type: text/html; charset=iso-8859-1\r\n"; 
$headers .= "X-Mailer: PHP4\r\n"; 
$headers .= "X-Priority: 3\r\n"; 
$headers .= "Return-Path: <[e-mail]>\r\n"; 

Any advice please?

Thanks.

[bradgrafelman]

The issue sounds like the e-mail is in fact sent, it's just not received by the intended recipient. It's possible that Hotmail thinks your message is spam and is simply discarding it (or moving it to a spam/junk mail folder rather than the inbox).

Have you tried adding an SPF record for your domain?

[baffled_in_york]

Thanks for responding.

I may not have explained it correctly... the issue is when the Reply-To value is a hotmail email. The recipient of the email can be any email address (the site is a caravan rental site and the page is for customers to contact owners).

The email is not sent if the Reply-To value is a hotmail email but is sent if any other email address.

[johanafm]

baffled_in_york;11034117 wrote:

x-mailer: PHP4

Are you serioulsy using php4 (FOUR)? If so, stop doing so immediately and upgrade to PHP 5.5. The php 4 lifecycle ended several years ago. At the beginning of 2008 iirc. Moreover, I personally don't see a reason to include an x-mailer header. Just format the email correctly and there should be no problems.

baffled_in_york;11034117 wrote:

I have a contact form that generates an email. If the customer has an Hotmail account (that I put in the Reply-To part of the header)

You have completely missunderstood the purpose of the reply-to header. That value is the address to which the reciever of the email (i.e. the hotmail user) is supposed to send his or her reply. The "to" header field is what designates the reciever.

That is, you send your mails to "to: [e-mail]"
They reply to whatever address you specify in "Reply-to: [e-mail]"