Bizarre PHP / Apache error! HELP!

[Anon]

I've written a pretty extensive shopping cart / e-commerce application using a combination of PHP / mySQL running on Apache web server (UNIX). I've been talking back and forth with my ISP to debug this problem, but so far, no go..

The shopping cart application runs flawlessly with the exception of jumping onto the secure server.

Fairly often I'll hit the Check Out link or button and get a "The page cannot be displayed" error which also states:

The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

This error happens fairly often but is inconsistent, meaning you can cause the error, then shut your browser and come back and do the same thing with no error!

Also after you get the error, you can hit "refresh" and the page comes right up! Once again, this error only seems to happen when linking or passing form data on the secure server.

If anyone could lend a hand it would be most appreciated. This error has been happening now for quite sometime and we are getting ready to release the software.

Thank you for any help.

Charles Moser
Manager E-Business Development
TDH Marketing & Communications, Inc.
[e-mail]

[[deleted]]

Did you have a look at the logfiles of the secure webserver?

[Anon]

So far my ISP has not been able to find anything in the logs that would indicate a drop in service, etc..

[[deleted]]

Did he look for error in the webserver logs?

[Anon]

Is this browser specific ?

There is a known issue with IE5 being able to detect which version of SSL to use.

I think this was supposed to be fixed from 5.1 onwards though.

I also found this:

http://www.linux.ie/pipermail/webdev/2000-August/000460.html

Which might help (Havent tried it personally though)

[Anon]

Paul,

Thank you for your message, earlier today I had my ISP change a keepalive setting from 15 seconds up to 60 seconds and BOOM the problem went away. Yes, it does seem to be browser specific because I had no problems with Netscape.

Thank you to all who have written to me, this problem has been confusing us for almost 4 months. If you would like to check out our neat little e-com application go to the following link:

http://www.waddlesnout.com/install/

Thanks again!