Mysql support is available commercially, as clearly stated on the mysql.com site:
Q. How much does technical support cost?
Annual contracts cost from $1,500 to $48,000. Prices are all inclusive. There are no additional charges per incident, per login, per phone call, or for any other reason (except for a liberal cap on our number of hours per month we spend logged onto your system). See full price list. (For specific cap on log-on hours, see "Max developer log-on hours per month" in our "Checklist of Features by Support Level").
As your your specific question, since you did not post the code where you query mysql, there's no way to answer.
